With over 1 million ports of connectivity installed in mission critical networks, OnPATH Technologies offers a comprehensive portfolio of maintenance and support options for all types of customers. Our premium offering is a Platinum service which includes 24x7 coverage with 4 hour on-site response and annual performance checks. Our most basic offering is our extended warranty, including replacement parts, phone support and software updates. OnPATH guarantees a qualified service engineer is available 24x7 for your high-performance networks.
Maintenance Service Option | Technical Phone Support | Onsite Response | Hardware Replacement |
Platinum | 7x24 unlimited | Less than 4 hours | Next business day |
| Gold | 7x24 unlimited | Less than 24 hours | Next business day |
| Standard | 7x24 unlimited | Next business day | Next business day |
| Extended Warranty | 7x24 unlimited | | Next business month |