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Customer Service - Care 

With over 1 million ports of connectivity installed in mission critical networks, OnPATH Technologies offers a comprehensive portfolio of maintenance and support options for all types of customers. Our premium offering is a Platinum service which includes 24x7 coverage with 4 hour on-site response and annual performance checks. Our most basic offering is our extended warranty, including replacement parts, phone support and software updates. OnPATH guarantees a qualified service engineer is available 24x7 for your high-performance networks.

Maintenance Service
Option
 

Technical Phone
Support 
Onsite
Response 
Hardware
Replacement

 Platinum

 7x24 unlimited

Less than 4 hours

 Next business day
 Gold 7x24 unlimitedLess than 24 hours   Next business day
 Standard 7x24 unlimitedNext business day Next business day
 Extended Warranty 7x24 unlimited  Next business month  

 

 

 


Around-the-Clock Technical Support
For help with technical issues, call OnPATH Technologies toll-free at 877.468.5784.