Support and Upgrades
With over 1 million ports of connectivity installed in mission critical networks, ONPATH Technologies offers a comprehensive portfolio of maintenance and support options for all types of customers. Our premium offering is a Platinum service which includes 24x7 coverage with 4 hour on-site response and annual performance checks. Our most basic offering is our extended warranty, including replacement parts, phone support and software updates. ONPATH guarantees a qualified service engineer is available 24x7 for your high-performance networks.
|
Maintenance Service Option |
Technical Phone Support | Onsite Response | Hardware Replacement |
| Platinum | 7x24 unlimited | Less than 4 hours | Less than 4 hours |
| Standard | 7x24 unlimited | M-F 8 am to 5 pm | Next business day |
| Extended Warranty | 7x24 unlimited | - | Within 30 days |
Around-the-Clock Technical Support
For help with technical issues, call ONPATH Technologies toll-free at 877.468.5784.