With over 1 million ports of connectivity installed in mission critical networks, ONPATH Technologies offers a comprehensive portfolio of maintenance and support options for all types of customers. Our premium offering is a *Platinum service which includes 24x7 coverage with 4 hour on-site response and annual performance checks. Our most basic offering is our extended warranty, including replacement parts, phone support and software updates. ONPATH guarantees a qualified service engineer is available 24x7 for your high-performance networks.
Maintenance Service Option
|Technical Phone Support||Onsite Response||Hardware Replacement|
|*Platinum||7x24 unlimited||Less than 4 hours||Less than 4 hours
|Standard||7x24 unlimited||M-F 8 am to 5 pm Local Time
||Next business day|
|Extended Warranty||7x24 unlimited||-||Within 30 days|
*Limited availability. Contact Sales for details.
For help with technical issues, call ONPATH Technologies toll-free at 877.468.5784.