ONPATH Technical Support and Services

Overview

ONPATH Technical Services offering is critical to any high-performance network. ONPATH Technologies offers the industry’s most scalable connectivity and monitoring solutions to help network managers conserve time, increase utilization, and dramatically reduce costs compared to manual patching or complex mesh switching architectures. Our world-class service and support complement ONPATH's hardware and Software solutions to provide fully managed network services from the initial conception to the last operation.

Plan

Planning networks starts with a detailed review of the applications and equipment, and sharing objectives envisioned by all stakeholders involved. We offer a full check-list of issues and requirements to consider in a comprehensive design. Site surveys and capacity planning are important components of the process to ensure that the long-term goals are factored into the overall plan. In addition, training and certifications provide all users with both the theoretical and hands-on experience needed to operate the systems and integrated elements.

Build

Building networks includes the professional installation of all systems requested in a turn-key offering, including all hardware and software. To maximize the benefits of the automated connectivity solutions, the installation process includes full diagnostics of the systems and network infrastructure to ensure optimal performance. In addition, HorizON database configuration support and attached device configuration set up are available to help users start with simple point-and-click operation. Turnkey project management helps users outsource the entire effort if necessary.

Care

With over one million ports of connectivity installed in mission critical networks, ONPATH offers a comprehensive portfolio of maintenance and support options for all customers. Our premium offering is a *Platinum Service, which includes 24x7 coverage with *4-hour onsite response and annual performance checks. Our most basic offering is our Extended Warranty, which includes replacement parts, phone support, and software updates. ONPATH guarantees a qualified service engineer is available 24x7 for your high-performance networks.

Plan

• Detailed review of applications and objectives
• Summarize all connectivity and monitoring requirements and topologies
• Review facility layout and deployment options
• Define security, sharing, and control needs
• Prepare access for monitoring and test plans
• Future scalability and new application planning
• Connectivity scheduling and test script plans for moves, adds, and changes
• Business case and ROI analysis
• Training and certifications

Build

• Complete site survey
• Install and power-up of system(s)
• System and network diagnostic testing
• Overview of Horizon software and ONPATH hardware platforms
• System configuration and troubleshooting
• Defining ports and devices
• Creating user ids and assigning security classes
• Building of groups and topology layouts through HorizON Software
• Turnover of tested system, documentation set, and HorizON server console to customer

Care

Technical Support and Services includes three options designed to address the different levels of attention and responsiveness required for high-performance networks. We offer 4-hour onsite response and spares replacement through certified service partners, while an ONPATH engineer is always available to you.

*Limited availabililty. Contact Sales for details.